Refund Policy

Refund Policy

Return Eligibility

  • Timeframe: Returns must be requested within 14 days of the purchase date.

  • Condition: Products must be unopened, unused, and in their original packaging. Opened or used hair oils, shampoos, or toners are not eligible for return.

  • Receipt: A valid proof of purchase is required for all returns.

Non-Returnable Items

  • Opened or used products.

  • Products purchased on sale or with promotional discounts.

Return Process

  • Contact Us: To initiate a return, contact us at infoherbalglowofficial.com or 03043397977. Please provide your order number and reason for return.

  • Instructions: Once approved, you will receive instructions on how to return the product. You are responsible for the shipping costs associated with the return.

  • Inspection: Upon receipt, items will be inspected to ensure they meet eligibility criteria.

  • Refund: Approved refunds will be processed within 7-10 business days. Shipping costs are non-refundable.

Damaged or Defective Products If you receive a damaged or leaking product, please contact us immediately at infoherbalglowofficial.com or 03043397977. Provide photos of the damaged item to arrange for a replacement or refund.

Exchanges We do not offer direct exchanges. Please return the original item following the process above and place a new order for the desired product.

Refunds

  • Refunds will be processed to your provided bank account or original payment method.

  • Shipping costs are non-refundable unless the return is due to our error.

  • Please allow up to 14 business days for the refund to appear in your account.

Customer Service For any questions regarding returns, please contact us at: